Customer Service Commitments

At Community Gateway, our tenants are at the heart of everything we do. Our Customer Service Commitments are shaped by your feedback and clearly set out the service standards you can expect from us.

View our Customer Service Commitments

Amplifying the Tenant's Voice

2025 has got off to a flying start! Over 100 tenants have already shared their thoughts in both in-person and online feedback sessions. Find out more about getting involved.

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Gateway in the Community

Over the past two months, we have been carrying out lots of improvement works in your communities. Find our what we've been doing.

Current Projects

Upcoming Events

Are you registered on our Tenant Hub? The next edition of our newsletter is packed full of events and activities to keep the kids busy over the half-term break. Sign up now!

Events Calendar

The Big Get Together and Annual General Meeting 2025

It was great to welcome over 100 tenants, family members, Board members, and partners to our head office at Harbour House for our Big Get Together and Annual General Meeting (AGM).

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Gas Safety Week 2025

At Community Gateway Association, we are committed to keeping you safe, that is why we are proud to support this year’s Gas Safety Week 2025, taking place from 8th to 14th September.

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Today, we are excited to join the National Housing Federation in celebrating #StartsAtHome Day! At Community Gateway Association, we are passionate about raising awareness of the incredible difference supported housing makes to lives every day.

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CGA awarded RoSPA Health and Safety Award for 15th consecutive year

Community Gateway Association (CGA) has received an Order of Distinction after securing 15 consecutive Gold Awards in the RoSPA (Royal Society for the Prevention of Accidents) Awards, demonstrating our commitment to Health and Safety excellence.

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Community Gateway Receives Regulatory Inspection Outcome

We are pleased to announce that following our recent inspection by the Regulator of Social Housing (RSH), Community Gateway Association has retained the highest possible gradings of G1 for Governance and V1 for Viability and received the second highest grading of C2 for the new Consumer Standards.

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CGA Summer Roadshow

This Summer, we are hitting the road and bringing Community Gateway to you! Throughout the Summer months we will be visiting a range of our communities every week as part of our Summer Roadshow and we would love for you to come along.

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