
Tenant Satisfaction Measures Survey
At Community Gateway, we value your feedback. It is important to us that we understand where we are performing well and where we can improve.
At Community Gateway, our tenants are at the heart of everything we do. Our Customer Service Commitments are shaped by your feedback and clearly set out the service standards you can expect from us.
Help us shape the digital services we provide by giving us your feedback. We're looking for website testers and a Tenant Experience Group.
2025 has got off to a flying start! Over 100 tenants have already shared their thoughts in both in-person and online feedback sessions. Find out more about getting involved.
Over the past two months, we have been carrying out lots of improvement works in your communities. Find our what we've been doing.
Are you registered on our Tenant Hub? The next edition of our newsletter is packed full of events and activities to keep the kids busy over the half-term break. Sign up now!
At Community Gateway, we value your feedback. It is important to us that we understand where we are performing well and where we can improve.
We are proud to share that Community Gateway has won Excellence in Company Culture & Employee Development at the Northern Housing Awards 2025, which was held at The Point, Emirates Old Trafford in Manchester.
Welcome to my latest blog, I’m excited to share some key highlights from our recent Board meeting in March.
Hello and welcome to my latest blog following March’s Gateway Central meeting.
We are committed to listening to your views and acting on them to improve our services. The complaints and compliments we receive are an important way for us to learn and make changes.
We are delighted to announce the successful completion of our latest development on Lambert Road in Ribbleton, Preston. What was once a brownfield site, has now been transformed into eight high-quality bungalows for affordable rent. This includes four one-bedroom and four two-bedroom homes, all of which have been allocated to tenants.
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Come along and shine a spotlight on our Empty Homes Service.
Hear from our specialist team who work on our Empty Homes to get them ready for new tenants to move in to. They will talk you through the standards they work to and the processes they follow to get our homes ready as quickly as possible. Attendees will also be able to help us shape these standards and provide feedback on our proposed ‘tenant checklist’.
When: Thursday 5th June 2025
Where: Harbour House, Portway, Preston, PR2 2DW
Time: 5pm-7pm
Book your place by calling 0800 956 0213 (option 6) or emailing get.involved@communitygateway.co.uk.
Come along and shine a spotlight on Investment Programme and Safety Checks. This session will allow you to find out how we deliver our service as well as provide you with the opportunity to help us shape our offer to you.
When: Thursday 12th June 2025
Where: Harbour House, Portway, Preston, PR2 2DW
Time: 5pm-7pm
Book your place by calling 0800 956 0213 (option 6) or emailing get.involved@communitygateway.co.uk.
Come along and shine a spotlight on our Repairs and Maintenance Service.
Hear from the specialist team who oversee our Repairs service. They will talk you through how we deliver the services that keep your homes in good condition.
The session will give you the opportunity to help us shape the service going forward, so don’t miss your chance to get involved.
Please note, this session is not to discuss personal repairs issues. For all individual repair concerns please call 0800 953 0213 and select option 1.
When: Thursday 3rd July 2025
Where: Harbour House, Portway, Preston, PR2 2DW
Time: 5pm-7pm
Book your place by calling 0800 956 0213 (option 6) or emailing get.involved@communitygateway.co.uk.
Come along and shine a spotlight on our GreenCare service and Regeneration. This session will allow you to find out how we deliver our service as well as provide you with the opportunity to help us shape our offer to you.
When: Thursday 17th July 2025
Where: Harbour House, Portway, Preston, PR2 2DW
Time: 5pm-7pm
Book your place by calling 0800 956 0213 (option 6) or emailing get.involved@communitygateway.co.uk.
Open every Tuesday morning 10am-12noon, The Community Pantry is intended to give relief to individuals / families who find themselves in immediate need and require assistance in providing basic food items for their household.
Please contact the Parish Office for details. Tel. 01772 759274
Back by popular demand, Thrifty Kitchen is back, starting Friday 31st January.
These FREE one of cooking sessions run every Friday from 1-3:30pm, helping you learn new cooking skills in a welcoming group environment. Enjoy good food, have fun and socialise with others who all have the same interest of cooking.
All equipment and ingredients are provided.
Call 01772 760760 or call into reception to book a place.