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Anti-Social Behaviour

We want all tenants to enjoy their homes and feel safe in their neighbourhoods
 
Your Guide to Anti-Social Behaviour Anti-Social Behaviour and Hate Crime Policy Lancashire tackling ASB
If you experience anti-social behaviour, we will work with you to resolve your concerns.

Many anti-social behaviour (ASB) issues go unreported, which makes it difficult for us to work with you to put help and support in place. This page includes everything you need to know about ASB, including what it is, the different ways you can report it and what happens when you do.

What is anti-social behaviour?

Anti-social behaviour includes both criminal and non-criminal behaviour that causes nuisance, annoyance, harm and distress to a person or neighbourhood. Examples include (but aren't limited to):

  • Vehicle nuisance (including motorcycles, cars, e-bikes, e-scooters, quad bikes)
  • Anti-social driving such as speeding, revving or stunts
  • Dog fouling or poorly restrained animals in public places
  • Hate crime
  • Littering and vandalism
  • Use of imitation weapons
  • Substance misuse, drug dealing or drug use in public spaces
  • Drinking alcohol on the street
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Reporting anti-social behaviour to Community Gateway

There are some anti-social behaviour issues that we aren't able to deal with. For more information on which issues would be dealt with by the police or local council, click the button below.

Reporting anti-social behaviour to local authorities

Local councils, the police and housing landlords have the responsibility to address anti-social behaviour. If you're experiencing issues, then it's important that you report them.

If you, or anyone in your neighbourhood, is in immediate danger or a crime has been committed, call the Emergency Services on 999.

Non-emergency issues can be reported in several ways:

What we can deal with:

  • Violent, aggressive, threatening or intimidating behaviour or language towards you, a member of your household, visitors to your home or an authorised person working on behalf of CGA
  • Any type of hate behaviour that targets members of identified groups because of their perceived differences
  • Acts of nuisance or ASB caused by the misuse of alcohol or illegal substances
  • Harrassment
  • If one of our properties is used for illegal or unlawful purposes, eg the production, storage and/or selling of illegal substances, the storage or stolen goods, prostitution
  • Unreasonable and persistent noise nuisance such as shouting, banging or slamming doors, loud music
  • Problems caused by pets such as persistent dog barking or fouling
  • Reports of littering, graffiti or fly-tipping on Community Gateway land
  • Incidents of inappropriate use of communal areas

What we can't deal with:

  • Children playing, which may include ball games
  • One-off incidents of noise, such as parties, gatherings, shouting or dogs barking 
  • Noise complaints which are considered to be normal living noises such as talking, footsteps or from everyday domestic activities
  • We are unable to resolve issues when people are being generally unpleasant to one another, including name-calling and disputes on social media, such as Facebook, unless it amounts to harassment or hate crime
  • Parking issues, in particular incidents that occur on a public highway
What happens when you report anti-social behaviour to us?

When you make a report of anti-social behaviour to us, we will:

  • Contact you within one working day to carry out an early assessment of the report. We will ask you questions about the incident, identifying any urgent actions that need to be taken
  • If we can help, we will agree an action plan with you that sets out how the investigation will be carried out, including what evidence we may need you to provide
  • Provide you with a named officer to lead on your case
  • Keep in regular contact with you during the investigation, providing you with support throughout
  • Work with the police and other local agencies required to resolved your complaint
  • Discuss our findings with you, including the options available
  • Resolve cases quickly and efficiently. However dealing with anti-social behaviour can be a complex and lengthy process with each case taking different lengths of time
  • Aim to resolve all cases of anti-social behaviour, however in cases where we cannot, we will discuss this with you directly

Report anti-social behaviour