A few days in the life of a Tenancy Management Officer

You have told us how important community safety is to you. Our Tenancy Management Team is here to support you to maintain your tenancy agreement and work collaboratively with other agencies to help keep the place you live safe. It’s a busy team, where no two days are the same, as Officers deal with reports of anti-social behaviour, noise nuisance, neighbour dispute and more.

A member of the team talked us through what a couple of typical days look like. 

Monday

“I made a joint visit with our Safeguarding Team to a tenant who was having difficulty managing the amount of personal belongings in their home – the aim of the visit was to offer support and advice to help the tenants maintain their tenancy.

“I then went to a home visit to review witness evidence in a longstanding neighbour dispute, which could not be resolved amicably, and which resulted in injunctions being taken out against both parties.

Tuesday 

“Two more home visits followed the previous visit - one accompanied by the police – following complaints about cannabis use by the tenant’s family members. I then met a member of the team back at our office to discuss how we can support tenants who are experiencing anti-social behaviour on one of our estates.

“I met with the Neighbourhood Policing Team to talk about joint working to help tackle issues in a number of areas, before making another visit with the police to seize an off-road motorbike, which was being used in a way that breached the owner’s tenancy.

Wednesday 

“Unfortunately, today I had to support an eviction after a tenant had refused to engage with us or accept support over a period of time in relation to their rent arrears, which left us with no alternative.

“I finished off at St Matthew’s Police and Communities Together (PACT) meeting, where we discussed ways of working to help address local issues with local people and partners.”

You can contact our Tenancy Management Team in a number of ways:

• Fill in our online form 
• Call: 0800 9530213 (option 5)
• Email: tenancymanagement@communitygateway.co.uk