At Community Gateway, we’re always looking to improve our services and ensure they meet your needs as a tenant. One way we achieve this is by actively seeking your feedback. From Monday, 30th September 2024, a selection of tenants will be asked to share their views and experiences about the services we provide.
Why Your Feedback Matters
The Tenant Satisfaction Measures Survey is a valuable opportunity for you to tell us what we’re doing well, where we can improve, and how satisfied you are with your home and the services we offer. Your feedback will directly impact how we assess and improve our services based on the standards set by our Regulator.
Survey Details
- How it works: The survey will be conducted on our behalf by an independent organisation, TPTracker, and will take no more than five minutes to complete.
- Who will receive it: Tenants will be selected at random, and those chosen will receive a paper survey by post.
- How to respond: We kindly ask you to complete and return the survey using the prepaid envelope provided, within two weeks of receipt.
- Follow-up process: If we don’t receive your response, TPTracker may follow up with a phone call from the number 01772 288245 to gather your feedback.
What to Expect
The survey is comprehensive and covers a range of topics relating to your home, environment, and our services. This approach allows us to see what’s working well and where we need to make improvements. Surveys will be sent out monthly, enabling us to promptly review and act on the feedback we receive.
Sharing the Results
Once the survey responses have been gathered and analysed, we will communicate the main findings and any changes we plan to make based on your feedback.
Didn’t Receive a Survey? Your Opinion Still Counts!
If you’re not contacted for this specific survey, your views are still very important to us. You can always provide feedback by:
- Calling us on 0800 953 0213 (option 6)
If you have any questions about the Tenant Satisfaction Measures Survey or need further information, please don’t hesitate to contact us:
- Freephone: 0800 953 0213 (Option 6)
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