Customer Service Commitments
Created with tenants to ensure we deliver the best possible standards of customer service and set out the level of service you can expect from us, along with how our tenants can help us too.
We will provide you with information that is clear, easy to understand and accessible.
We will listen to what you tell us and ensure you feel heard.
When you call us, we’ll ask you to verify your identity to protect your information.
We will set clear timescales and keep you updated throughout your enquiry.
We will be friendly, approachable and treat you fairly and with respect.
We will treat you as an individual, tailoring our services to meet your needs.
We will ask for your views on any changes to services, ensuring the tenant voice is considered in any decisions we make.
We will acknowledge when we have got something wrong and aim to put it right.
Give us your feedback so we can improve.
Treat our staff with respect.
Provide us with access for essential checks and works, so we can maintain a safe home for you.
Let us know when your information changes so we can provide a service that meets your needs.