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We are proud to be a tenant-led organisation, meaning our tenants are at the heart of everything we do.

We actively encourage all tenants to get involved with us and have your say on how we do things here. There are lots of ways to have your voice heard and many opportunities for tenants to influence our services.

We have a strategy that sets out our commitment to engage with our tenants and residents, whilst setting out our priority areas, which are:

  • Amplifying the Tenant Voice – increased influence and accountability.
  • Accessible Engagement – supporting tenants to engage.
  • Tenant-Led Activities – to influence and scrutinise strategies, policies and services.
  • Keeping you informed about things that matter the most to you.

 

  • Showing Chief Executive Rob Wakefield speaking to tenants during The Big Conversation
  • Showing a member of staff talking to a tenant at an event
  • Showing a member of staff speaking with an older tenant at The Courtyards
  • Showing a member of staff talking to a tenant at The Big Conversation

Our tenant involvement opportunities provide you with an easy way to influence the way we do things, both in your home and community. They also provide you with free access to lots of different activities and events. By getting involved you can improve your skills, meet new people, and really make your voice heard.

Our opportunities to Get Involved

We have a range of groups who meet in person to review our performance and make recommendations about how performance might be improved. We know how important it is for tenants to see change when something isn’t right, so we make sure that any feedback we get is listened to and acted upon where possible. 

To see the impact these groups have had, click here. 

Tenant Talk

Making sure that communications and information are clear, accessible, relevant, timely and appropriate to tenants' diverse needs.

Tenants at Tenant Talk session
Link to Tenant Talk

Gateway Central

Gateway Central is our lead committee which is made up of Gateway tenants who have a passion for change and want to review our performance.

Showing staff and tenants speaking at The Big Conversation
Link to Gateway Central

Scrutiny Group

Scrutiny reviews help us work with tenants to review the services we offer and get a better understanding of how they're being delivered.

Showing scrutiny paperwork on a desk
Link to Scrutiny Group

Spotlight Sessions

A great way for our tenants to find out more about our services and have the opportunity to hold us to account on our performance.

Showing a staff member speaking at The Big conversation
Link to Spotlight Sessions

Community Fund

Our Community Fund is a dedicated pot of money that is set aside by Community Gateway to support local projects through investment.

Showing a CGA vehicle parked in the community
Link to Community Fund
In your community

There are also plenty of ways to get involved within your communities to help make positive changes in your neighbourhood.

Clean and Green

Become the eyes and ears of your neighbourhood, helping make sure communal areas are being maintained to the right standard.

Shared gardens at The Fillberts
Link to Clean and Green

Gateway2You

We're bringing our services to you with our Gateway2You sessions. Come along and speak to the team about the things that matter to you.

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Link to Gateway2You

Community Conversations

Our Engagement and Communities Officers are out and about in all our neighbourhoods on a regular basis.

Engagement team
Link to Community Conversations
Online

You don't have to come along to events to get involved, there are plenty of digital opportunities too.

Facebook Group

Join the conversation in our Tenant's Only Facebook Group and speak to other Community Gateway tenants in your area.

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Link to Facebook Group

Tenant Hub

Register on our Tenant Hub today for access to online support and to be the first to find out about new involvement opportunities and events. 

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Link to Tenant Hub

Take a survey

We regularly look for tenants to share their feedback with us via online surveys. Get involved and share your thoughts.

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Link to Take a survey

There's never been a better time to become a Member!

We have made changes to our Membership offering, meaning that by getting involved with us and helping to influence we way we do things at Community Gateway, you're eligible to unlock perks and rewards.

It's totally free to join and gives you the perfect platform to have your voice heard. After all, we can only get better at what we do by listening to tenants like you who live in our communities and receive our services.

Membership graphic