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How we are performing
We are committed to providing transparent, accurate, reliable and valid information about performance.
You can read some information about how we are performing below:
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of our properties have a valid Landlord Gas Safe Record
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of our properties meet the Decent Homes Standard
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of Electrical Installation Condition Reports completed by the renewal date
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of tenants satisfied that CGA makes a positive contribution to their neighbourhood
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satisfaction that homes are well-maintained
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of tenants very or fairly satisfied with the overall service provided by CGA
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of tenants are very or fairly satisfied that their views are being listed to and acted upon
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of complaints responded to within a set time
2 of the 3 complaints reported out of target were agreed extensions with tenants
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seconds is the average time taken to answer inbound telephone calls
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of calls are answered