Finding it hard to pay your rent?

We understand that there may be times during your tenancy when you find it hard to pay your rent. If this happens, we want to make sure you receive the best advice on managing your money and are able to make your rent payments.

Households often struggle financially because they are not receiving all the benefits they are entitled to. The Tenancy Support Team can help you with:

• Claiming benefits
• Free welfare benefit health check
• Energy efficiency and reducing your bills
• Budgeting advice
• We can also give you details of other organisations that may be able to help and support you.

To contact our Tenancy Support Team call 0800 953 0213 (option 4) or email tenancysupport@communitygateway.co.uk.

When is my rent due?

Your Tenancy Agreement will provide details of when your rent is due.

Paying your rent is your legal responsibility which you accepted when you signed your Tenancy Agreement, so it's important that you keep your payments up to date.

We understand that sometimes you may receive your income at a different time to when your rent is due. If this is the case, please contact our Income Recovery team to arrange a payment schedule that fits around your income.

If you need further information about your rent payments, please call our Income Recovery team on 0800 953 0213 (option 3) or email rentrecovery@communitygateway.co.uk 

If you do not pay your rent when it's due, you will get into arrears. We take rent arrears very seriously and will take action if you fall behind with your rent. This could result in you losing your home.

If you are finding it hard to pay your rent, please contact us straight away.