Our Tenant Board Members are key to the good running of our organisation, working alongside our Independent Board Members they oversee all things Gateway and make sure we are a strong organisation. The Board make major decisions about how we manage homes and neighbourhoods, build new homes, support our communities and much more!  

As a Tenant Board Member you will:

• Attend up to six meetings a year (including two full-day residential sessions) and review papers from home to make sure you fully understand what is being discussed at each meeting. 

• Attend other Community Gateway meetings when required, to ensure we hear from as many tenants as possible 

• Keep up with the latest in social housing and use your insights to influence major decisions 

• Makes sure the Tenant Voice is considered in decision making

What's in it for you:

This role offers not just an opportunity to shape our service, but also helps you grow personally and professionally: 

• Receive £3,500 per year 

• Enjoy free training and qualifications through courses and conferences that will support you in your role and individual development 

• Develop valuable skills, gain insight into how social housing and business operations work, and benefit from coaching and mentoring. 

• Meet like-minded people, make new friends, and boost your confidence  

The role will allow you to:

• Represent the views of tenants  

• Get involved in major decision making   

• Oversee how we perform as an organisation    

• Improve our services   

• Contribute to making your community a better place for everyone

Some of the skills we would love you to have for this role include:

• Willingness to learn 

•  Committed to attending all meetings and actively participating 

• Dedicated to representing the needs and views of fellow tenants 

• Ability to work with others  

• Good communication skills and confident to take part in group discussions  

• Comfortable asking the right questions 

• Able to work both in-person and online 

• Capable of drawing on your tenant experience without focusing on personal issues or complaints 

• Able to demonstrate our values – Click here to learn more about our values.

For further details, you can also view our Board Member Quality Framework and Full Profile.

Our Scrutiny Group review the services we offer and how they are being delivered to ensure they meet tenant needs. Scrutiny Reviews are held both in-person and online, at a time that suits everyone involved. 

As a Scrutiny member you will:

• Spend 1-2 hours each week participating in reviews where you discuss new ideas and give feedback (these will last no longer than six weeks at a time)  

• Work as part of a team to evaluate our services 

• Makes recommendations for service improvements that will benefit all tenants  

• Approves final reports before they are presented to our tenant committee, Gateway Central  

• Looks at what other Housing providers are doing and make recommendations for service improvements 

• Listen to community feedback, making sure the wider tenant voice is considered in the recommendations made.

Some of the skills we would love you to have for this role include:

• A passion for making sure Community Gateway provides great service 

• A positive and constructive approach, willing to work as part of a team, with respect for others and good listening skills 

• Able to weigh up issues and make fair judgements 

• Able to interpret figures, information, form views and discuss opinions 

• Embrace new ideas and come up with creative solutions 

• Capable of drawing on your tenant experience without focusing on personal issues or complaints 

• Willingness and ability to challenge in a constructive manner 

• Able to work both in-person and online 

What's in it for you?

• The chance to help your neighbours, friends, and your wider community by giving us feedback 

• We provide free training to all members to help them to do their role.  

• Real influence over service improvements – helping to make sure the services you receive are the best they can possibly be.

Please note this is not a paid role, it is a great opportunity to represent your community and make some new friends. Along the way you’ll also pick up some great perks, training, and experience. 

Gateway Central is our main tenant group, meeting six times a year, to review our performance, identify areas for improvement and ensure the Tenant Voice is heard at Board level. This role allows you to get involved in enhancing our services, utilising your skills and experience, whilst considering other tenants views to help make recommendations. 

As a Gateway Central Member you will:

• Spend 1-2 hours each month discussing new ideas and giving feedback. 

• Listens to what others in the community are saying and feeds this back to us so we can act – regardless of whether it is good or bad  

• Question us if they think something isn’t right, such as where we are spending money or planned community improvement works. 

• Review performance information and make recommendations for service improvements

Some of the skills we would love you to have for this role include:

• A passion for making sure Community Gateway provides great service 

• A positive and constructive approach, willing to work as part of a team, with respect for others and good listening skills 

• Able to weigh up issues and make fair judgements 

• Able to interpret figures, information, form views and discuss opinions 

• Embrace new ideas and come up with creative solutions 

• Capable of drawing on your tenant experience without focusing on personal issues or complaints 

• Willingness and ability to challenge in a constructive manner 

• Able to work both in-person and online 

What's in it for you?

• The chance to help your neighbours, friends, and your wider community by giving us feedback 

• Mentoring from our friendly team on how we operate and how to challenge us, and if you're interested, we could fund a professional qualification for you 

• Free training and equipment to support you in your role, along with the opportunity to make new friends and gain valuable experience. 

• As a Gateway Central Member, you can question and influence everything we do, ensuring the tenant voice is heard throughout our organisation, holding us to account on the items that matter the most to you. 

Please note this is not a paid role, it is a great opportunity to represent your community and make some new friends. Along the way you’ll also pick up some great perks, training, and experience and maybe even a professional qualification if you’re interested.