Tenant Voice - Gateway Central
Gateway Central is our main tenant committee. Meeting six times a year, they help to review our performance, identify areas for improvement and make sure the Tenant Voice reaches our Board.
The committee has played an important role in helping us to shape our services over the last year, overseeing all of our consultation activities. They make sure we speak to enough people and that those taking part are representative of our diverse tenant base. Once they are satisfied that we have enough tenant views, they oversee the recommendations made and ensure they are heard and acted upon.
They have recently been involved in a number of key activities, including:
- The development of our new Corporate Plan covering the next six years.
- Contributing to the creation of our Service Transformation Strategy, ensuring we are focusing on the right areas to improve services.
- Contributing to our response to the Regulator on Consumer Standards.
- Helping to shape our new Corporate Values.
- Approving our approach to the delivery of the Tenant Satisfaction Measure Survey.
- Scrutinising our performance and making recommendations for service improvements.
- Agreeing a new terms of reference and areas of focus for the Gateway Central, allowing them to deliver their role more effectively, and supporting consumer regulation.
- Having full oversight of our Community Empowerment activities, ensuring they provide opportunities for all tenants to get involved.
- Overseeing and directing the development of our new Community Empowerment, Community Investment and Equality, Diversity and Inclusion strategies.
